Terms and Conditions
These terms and conditions are here to protect you as the buyer, customer & us as the seller, contractor. Please read them carefully & do not hesitate to contact us with any queries regarding them. All sales & work carried out are subject to are full terms & conditions below.
1) Purchasing/Placing an order and French polishing/restoration work:
We accept all major credit cards has payment, overseen by Barclaycard credit card services, Bank transfer, Paypal, Cash, Cheques, requiring them to be cleared first before the release of the item or items. Any Paypal payments, must be agreed with us prior to payment.
Payment for any item must be made in full & accepted first before a purchased item is worked on completed and dispatched and any restoration or French Polishing work must also be paid in full, prior to the return of the restored or freshly French Polished item or items.
2) Subcontractors working on behalf or for CMC Designs UK:
You are expected to be fully insured to be working on any of our items or any of our clients items, either be it at our own workshops or at your own work premises or work facilities or on site for CMC Designs UK. Any damages incurred on any of our items or clients items, or premises, home etc, then you are fully responsible and would be fully expected to cover and pay for any costs incurred 100% for the full amount for any damage etc. This also applies to transport companies working for CMC Designs UK. If you are not fully insured to the required standards, then you should strictly not be working for CMC Designs UK and you are liable for legal prosecution under current EU and UK law.
It is best to inquire first the delivery charge & possible dates of delivery before making a purchase, although in England most deliveries should be are standard rate of delivery. This fee is generally very heavily subsidised by us though. Outside England, UK rest of the world prices do vary accordingly.
We do try to dispatch our items as fast as we can, but the item must be to our very high standards before we send it. This may lead to a very small delay in dispatch of the piece if it requires any finishing touches before we dispatch it. But you shall be notified of any delay in advance.
Also to save on costs we use a very trusted & insured courier company to deliver in the UK, so delivery is subject to when they can fit it into there schedule. You will be notified with much correspondence in arranging delivery times & dates to suit all parties.
Buyers are fully responsible for any customs duties or local taxes that may be incurred on items sent outside of the European Union.
Although we try are utmost to make sure are items are sent out in the best possible condition we can send them.
& with much previous correspondence that the customer is fully aware of what there purchasing & the current condition the items are in & with any imperfections highlighted.
We do offer a 14 day money back guarantee, if you are not totally satisfied with your purchase, although this must be because of a clearly valid reason.
And the buyer must return the item to us at their expense & in the exact condition to what it was delivered to you in.
Paypal Purchases & Fees: We will only return the fee that we have actually received for the item or work carried out. We cannot be responsible for excessive Paypal fees incurred on any returns. Please inquire first before paying via Paypal, as the fee incurred by paying by Paypal is generally 3.4% and this extra fee will have to be paid by the buyer when purchasing the item unless otherwise agreed.
The buyer & recipient of the French polished piece takes over its full responsibility of the item on delivery.
You are responsible for its care & well being.
Bespoke made to order specialist items:
Unless there is a genuine valid reason, i.e the item was made or delivered not has described, or below our highly skilled acceptable standards, or with significant problems i.e damage etc, we can not offer full refunds on these specific specialist orders, because of the expense in materials we will have incurred, time, and the unique specific requirements of each individual order.
Although we do offer free advice & help as much as possible with your purchased, restored or French polished item. The French Polished finish is resistant to, but not impervious to, water and spirits so please clear any spillage from the surface as soon as possible. Extremes of heat or cold should also be avoided. The finish can be maintained by using a good quality beeswax polish every two to three months. On no account should polishes containing silicones be used on any piece.
5) On site work:
We are fully covered with £1.5 million pounds worth of public liability insurance & have all relevant Health & Safety CSCS Cards. When carrying out work on site, either for a private client or business. Payment is expected in full, immediately when the work is finished & completed. By bank transfer preferably, credit card, cash, & cheque is only accepted with prior agreement.
This contract shall be governed exclusively by the law of England & Wales.
All disputes arising out of this contract shall be subject to the jurisdiction of the courts of England & Wales.
7) Force Majeure:
Neither party shall be liable for any default due to act of God, war, strike or lock-out, industrial action, fire or any other event beyond the reasonable control of either party.
We are not currently VAT registered, so there is no VAT to be added on to any orders or work we carry out.
9) How to Maintain a CMC Designs UK freshly French polished item.
Any piece of furniture should be dusted on a regular basis; ours is no different. Using a soft clean cloth always wipe in the direction of the grain and avoid circular rotating movements.
To remove any greasy marks use a soft cloth lightly dampened with warm water mixed with a little vinegar or mild detergent such as washing up liquid. Apply the solution wiping in the direction of the grain and after wiping using a clean dry cloth lightly buff up the surface, again wiping in the direction of the grain.
For stubborn marks substitute the water solution with white spirit or turpentine and apply in the same way as above before buffing with a clean soft cloth. It should be noted that if the white spirit / turpentine solution is used to often you will need to re wax the surfaces being cleaned.
Waxing Your Furniture
PLEASE NOTE UNDER NO CIRCUMSTANCES SHOULD ANY SILICONES OR SILICONE IMPREGNATED CLOTHS BE USED IN ANY OF THESE CLEANING OR WAXING PROCESSES. If applied they can leave a silicone film that will cloud the finish and in turn prevent general repairs being carried out easily.
The final finishing process involves completely waxing your piece of furniture by hand therefore all CMC Designs furniture that leaves are showroom will not need to be waxed for at least twelve to eighteen months.
When new wax is applied, a non silicone furniture wax should be used very sparingly.
Apply any wax using a soft clean cloth again wiping in the direction of the grain. A second clean cloth should then be used to remove any excess wax and to buff the surface.