Terms and Conditions
These terms and conditions are here to protect you as the buyer, customer & us as the seller, contractor. Please read them carefully & do not hesitate to contact us with any queries regarding them. All sales & work carried out are subject to are full terms & conditions below.
1) Purchasing/Placing an order and French polishing/restoration work:
Payment for any item must be made in full & cleared and accepted first before a purchased item can be worked on and completed and also dispatched. This applies to any restoration or French Polishing work too, which must also be paid in full, prior to the return of the restored or freshly French Polished item or items.
We accept all major Debit and credit cards has payment, these are currently overseen by Barclaycard credit card services.
When paying via credit or debit card, it can take up to 14 to 18 days for payment to clear to us.
We will not start working on any order or release a purchased item until payment is cleared in full to us.
Bank transfer is our preferred method of payment to save on Merchant fees and to insure payment is received by us in the quickest format.
Crypto currency and digital payments are usually accepted by prior discussion.
Paypal is no longer accepted due to their very expensive merchant fees and very poor business practices and client services provided.
2) Consultation fee.
Whilst we try not to charge for consultation in the process of purchasing our items or our handmade bespoke items. Occasionally we may deem it necessary to apply a fee for this often very complicated time consuming process. Often this involves for us a very great deal of time consuming communications, and very in-depth emails, containing drawings, photos, dimensions, and various pricing scales and estimates, as well as delivery costs quotes to various places around the world. This process can take many hours and even many days often too, to which unless the order is placed, we are not financially rewarded for, or to even cover our costs and extensive time spent.
So we reserve the right to charge for our time on extensive consultations without an order being placed on specific occasions.
This also applies to all cancelled orders.
This protects us also as a business from time wasters and pranks.
Our time is very precious, especially only being a relatively small but elite company.
3) Subcontractors working on behalf or for CMC Designs International:
You are expected to be fully insured to be working on any of our items or any of our clients items, either be it at our own workshops or at your own work premises or work facilities or on site for CMC Designs UK. Any damages incurred on any of our items or clients items, or premises, home etc, then you are fully responsible and would be fully expected to cover and pay for any costs incurred 100% for the full amount for any damage etc. This also applies to transport companies working for CMC Designs International . If you are not fully insured to the required standards, then you should strictly not be working for CMC Designs International and you are liable for legal prosecution under current EU and UK law.
It is best to inquire first the delivery charge & possible dates of delivery before making a purchase, although in England most deliveries should be are standard rate of delivery. This fee is generally very heavily subsidised by us though. Outside England, UK rest of the world prices do vary accordingly.
We do try to dispatch our items as fast as we can, but the item must be to our very high standards before we send it. This may lead to a very small delay in dispatch of the piece if it requires any finishing touches before we dispatch it. But you shall be notified of any delay in advance.
Timescales will vary greatly, depending on what items you have purchased and to what works are required.
This is hard to judge as every order is different and these items are generally bespoke specialist items.
This does also depend on our current workload and order book.
Also to save on costs we use a very trusted & insured courier company to deliver in the UK, so delivery is subject to when they can fit it into there schedule. You will be notified with much correspondence in arranging delivery times & dates to suit all parties.
Buyers are fully responsible for any customs duties or local taxes that may be incurred on items sent outside of the European Union.
Although we try are utmost to make sure are items are sent out in the best possible condition we can send them.
& with much previous correspondence that the customer is fully aware of what there purchasing & the current condition the items are in & with any imperfections highlighted.
We do offer returns, but we must be notified of this within 14 days of receiving the items or items, and with a clearly valid except-able reason.
The buyer must return the item to us at their own expense & in the exact condition to what it was delivered to you in.
Refund payments can take up to 30 days.
Paypal Purchases & Fees:
We will only return the fee that we have actually received for the item or work carried out. We cannot be responsible for excessive Paypal fees incurred on any returns. Please inquire first before paying via Paypal, as the fee incurred by paying by Paypal is generally 3.4% and this extra fee will have to be paid by the buyer when purchasing the item unless otherwise agreed.
Although we do not accept Paypal has a payment form unless by specific prior agreement.
We reserve the right to charge storage fees, if we have stored the item or items for the client for many weeks, months or even years.
This will also apply to any cancelled orders.
The buyer & recipient of the French polished piece takes over its full responsibility of the item on delivery.
You are responsible for its care & well being.
Bespoke made to order specialist items:
Unless there is a genuine valid reason, i.e the item was made or delivered not has described, or below our highly skilled acceptable standards, or with significant problems i.e damage etc, we can not offer full refunds on these specific specialist orders, because of the expense in materials we will have incurred, time, and the unique specific requirements of each individual order.
Medical Virus: 😷
SARS, Covid 19 or other similar medical Virus.
Has every business is suffering with the dawn of a new age with the emergence of Medical conditions such has the Coronavirus and the Sars Virus. Has every company struggles to work under these conditions and restrictions now, with possible staff, and CMC team members in the high risk categories, delays are unfortunately inevitable sometimes. Especially with Worldwide Government enforced lawful Lockdowns occurring sporadically.
This however, is not deemed a valid reason to cancel any orders previously placed or restoration work pre booked in.
We will complete your order or restoration works as soon as we can, working as best we can through whatever restrictions are in place.
Although we do offer free advice & help as much as possible with your purchased, restored or French polished item. The French Polished finish is resistant to, but not impervious to, water and spirits so please clear any spillage from the surface as soon as possible. Extremes of heat or cold should also be avoided. The finish can be maintained by using a good quality beeswax polish every two to three months. On no account should polishes containing silicones be used on any piece.
6) On site work:
We are fully covered with £1.5 million pounds worth of public liability insurance & have all relevant Health & Safety CSCS Cards. When carrying out work on site, either for a private client or business. Payment is expected in full, immediately when the work is finished & completed. By bank transfer preferably.
Debit card & credit card, cash, & cheque is only accepted with prior agreement.
As these methods may have merchant fees to factor in.
This contract shall be governed exclusively by the law of England & Wales.
All disputes arising out of this contract shall be subject to the jurisdiction of the courts of England & Wales.
8) Force Majeure:
Neither party shall be liable for any default or delay due to act of God, war, strike, Serious medical Virus, such has (Covid 19) (Sars) or lock-out, industrial action, fire or any other event beyond the reasonable control of either party.
We are not currently VAT registered, so there is no VAT to be added on to any orders or work we carry out.
10) How to Maintain a CMC Designs International freshly French polished item.
Any piece of furniture should be dusted on a regular basis; ours is no different. Using a soft clean cloth always wipe in the direction of the grain and avoid circular rotating movements.
To remove any greasy marks use a soft cloth lightly dampened with warm water mixed with a little vinegar or mild detergent such as washing up liquid. Apply the solution wiping in the direction of the grain and after wiping using a clean dry cloth lightly buff up the surface, again wiping in the direction of the grain.
For stubborn marks substitute the water solution with white spirit or turpentine and apply in the same way as above before buffing with a clean soft cloth. It should be noted that if the white spirit / turpentine solution is used to often you will need to re wax the surfaces being cleaned.
Waxing Your Furniture
PLEASE NOTE UNDER NO CIRCUMSTANCES SHOULD ANY SILICONES OR SILICONE IMPREGNATED CLOTHS BE USED IN ANY OF THESE CLEANING OR WAXING PROCESSES. If applied they can leave a silicone film that will cloud the finish and in turn prevent general repairs being carried out easily.
The final finishing process involves completely waxing your piece of furniture by hand therefore all CMC Designs furniture that leaves are showroom will not need to be waxed for at least twelve to eighteen months.
When new wax is applied, a non silicone furniture wax should be used very sparingly.
Apply any wax using a soft clean cloth again wiping in the direction of the grain. A second clean cloth should then be used to remove any excess wax and to buff the surface.